Mobotics Support
Keep your robots running at peak performance. Access the portal, find self‑help guides, or reach a specialist 24/7.
Self‑Help Guides
Browse all →T600 – Daily Use & Routes
Create, edit, and optimize routes; check coverage and logs.
Read guide →T600 Underride – Safety & Ops
Undercarriage approach, pallet workflows, safe zones.
Read guide →CC1 Pro – Water Auto Fill/Drain
Docking, auto water management, and routine maintenance.
Read guide →Fleet – Uptime & Alerts
Set alert thresholds, review incidents, export reports.
Read guide →Need Portal Access?
Don’t have login credentials yet? Request access and our team will set up your account and send an invitation email.
- Use a company email address for faster verification
- Include your location and robot models (if known)
- Typical turnaround: within 1 business day
Frequently Asked Questions
How do I schedule maintenance?
Open a ticket from the portal or call our hotline. Standard SLA is next business day; optional 4‑hour critical response in select metros.
Where can I find training resources?
Mobotics University covers setup, routing, water management, daily/weekly SOPs, and troubleshooting.
What consumables do I need?
Cleaning robots typically require water, filters, and pads/brushes. Your fleet dashboard tracks usage and replacement intervals.
How are software updates handled?
We push OTA updates. Release notes appear in the fleet dashboard with timing and rollback options.
Need help right now?
Reach our specialists by phone or send us the details—whatever gets you back online fastest.